SHIPPING & RETURNS
SHIPPING POLICY
Last Updated: 20/11/2025
We aim to deliver your order as quickly and safely as possible.
1. Processing Time
Orders are processed within [3] business days.
During peak seasons, processing times may be longer.
2. Shipping Rates
Shipping charges are calculated at checkout based on:
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Destination
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Order weight
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Shipping method selected
3. Estimated Delivery Times
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Domestic: [5–7] days
Delivery times may vary due to customs or courier delays.
4. Order Tracking
Once your order ships, you will receive a tracking number via email.
5. Lost or Delayed Packages
We are not responsible for:
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Incorrect shipping information provided by the customer
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Delays caused by couriers or customs
However, we will assist you in resolving issues whenever possible.
RETURN & EXCHANGE POLICY
Eligibility for Returns
You may request a return within [3] days of receiving your order if:
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The item is unused and in original condition
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All original packaging is included
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You provide proof of purchase
Certain items cannot be returned:
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Perishable goods
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Personal care items
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Customized or digital products
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Clearance or final-sale items
2. Refund Process
Once we receive and inspect the returned item:
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Approved refunds will be issued to your original payment method
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Processing may take 3–10 business days
Shipping fees are typically non-refundable unless the return is due to our error.
3. Exchanges
We offer exchanges for defective or damaged items.
Contact us within [3] days with photos of the defect.
4. Cancellations
Orders may be canceled before they are shipped.
Once shipped, you must follow the return process.
5. Contact for Returns
Email us at aurikajewellary@gmail.com with your order number to initiate a return.